IT Support Specialist resume example
IT support resumes stand out with numbers most candidates leave out: tickets closed, resolution times, satisfaction scores and the number of users and devices you support.
This is a fictional, illustrative example -- not a real person or a promised result. Replace every detail with your own.
Full example resume
Sample content, for illustration -- not a real person.
IT support specialist with 4 years of experience supporting 650 users across 3 offices. Resolve 90 tickets a week with 78% first-contact resolution and a 4.8/5 satisfaction score.
- •Resolve 90 tickets a week with 78% first-contact resolution and 4.8/5 user satisfaction.
- •Support 650 users and 900 devices across 3 offices on Microsoft 365 and Intune.
- •Wrote 60 knowledge-base articles that cut password and printer tickets by 35%.
- •Automated new-starter account setup with PowerShell, from 45 minutes to 5.
- •Handled 40 walk-up and phone requests a day from students and staff.
- •Imaged and deployed 300 laptops before the fall semester in 2 weeks.
- •Kept classroom AV running for 120 rooms, with same-day fixes for 90% of issues.
Summary: weak vs. improved
Tech-savvy IT professional with great troubleshooting skills.
IT support specialist for 650 users. Resolve 90 tickets a week with 78% first-contact resolution and 4.8/5 satisfaction.
Users supported, ticket volume and satisfaction prove troubleshooting skill better than a claim.
Skills to include
- ✓Windows, macOS and Microsoft 365 support
- ✓Active Directory and Entra ID
- ✓Ticketing (ServiceNow, Jira Service Management)
- ✓Networking basics (DNS, DHCP, VPN)
- ✓Device management (Intune, Jamf)
- ✓Clear communication with non-technical users
Only list skills you actually have -- the AI review in the editor will flag a skill that doesn't appear anywhere else in your resume.
Bullet examples: weak vs. improved
Answered help desk tickets.
Resolve 90 tickets a week with 78% first-contact resolution and 4.8/5 user satisfaction.
Volume, speed and satisfaction are the three help desk metrics managers track.
Created documentation.
Wrote 60 knowledge-base articles that cut password and printer tickets by 35%.
Showing fewer tickets proves the documentation worked.
Set up accounts for new employees.
Automated new-starter account setup with PowerShell, from 45 minutes to 5.
Automation with a time saving shows you are ready for more technical roles.
How this changes by experience level
Lead with certifications, a home lab and any customer-facing experience.
Built a home lab with a Windows domain, DHCP and a VPN to practise for CompTIA Network+.
Show ticket metrics, environment size and improvements, like the full example above.
See the full example above.
Show projects: migrations, security improvements, infrastructure you own.
Led the move of 650 mailboxes to Microsoft 365 over a weekend with no lost mail.
Section order
- Contact
- Short summary
- Technical skills
- Experience
- Certifications (CompTIA A+, Network+)
- Education
Common mistakes to avoid
- !Listing tasks without volume or speed
- !Leaving certifications off or at the bottom
- !Ignoring customer-service results
Recommended template: Classic
Traditional single-column layout. Best ATS readability.